Terms & Conditions
An easy read guide which explains the Terms & Conditions also Returning your product
TERMS & CONDITIONS
Conformity of Goods
AEMILIA takes every care to ensure that descriptions and specifications of products within the website are correct. Whilst colour representation is a close representation, we cannot accept responsibility for colour variation caused by computers and/or browsers. In addition, all items are handmade and small variations and imperfections are by nature apparent in such goods. Due to the fact that all items are unique and handmade in small quantities, we also reserve the right to vary some materials, such as our narrow lace trims, slightly from time to time.
Content and right to use
The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the intellectual property of AEMILIA or its content and technology providers or their respective owners. All rights reserved. The copyright and all other rights in such material on this website are vested in us.
As a visitor to this website, you may download a single copy of the material for your own private viewing purposes only such as social media sharing or Pinterest. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our express prior written consent.
Information and Availability
We take reasonable care to ensure that the information on this website is accurate and complete. However, due to the nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided 'As Is,' without any warranties of any kind. We do not accept liability arising from any inaccuracy or omission in the information or interruption in availability. We make no warranties that the site or the server that makes it available are free of viruses or bugs. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. This does not affect your statutory rights as a consumer.
Links to Other Sites
On this website you may be offered automatic links to other websites. You acknowledge that their owners may be independent from us and we do not endorse or accept responsibility for their content. You may not include a link to our website or display the contents of our website framed or otherwise surrounded by material not originating from us without our consent.
All orders for products are subject to availability.
Goods in Transit
AEMILIA shall not be held responsible for goods returned to us, by you, which go missing in transit with a third party, Royal Mail, and shall not be liable for refunds on that basis. Please refer to our returns policy for guidelines on postage methods which ensure compensation from Royal Mail, in the unlikely event that goods become lost in transit.
The following up of a claim for compensation with Royal Mail shall be borne by you and is not the reponsibility of AEMILIA
Your submission of an order represents an offer to purchase the Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, AEMILIA shall not be obliged to sell you those goods.
You confirm that You have read these conditions and fully understand them. You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us.
Promotion Terms and conditions From time to time we may include promotions or other offers on this website. Each such offer shall be subject to its own terms and might not be available in all jurisdictions. AEMILIA reserves the right to withdraw any promotion at any time at their discretion without prior notification.
To the fullest extent permitted by the law, AEMILIA shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of AEMILIA, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of AEMILIA under or in connection with the contract shall not exceed the price of the products. This does not affect your statutory rights.
We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.
RETURNS & EXCHANGES
We always aim to provide you with lingerie you'll be thrilled with, and generally AEMILIA girls are delighted customers. However, we understand that sometimes you just have to return something. If you do, it's no problem- our returns policy is below.
Commissions and Bespoke Items
Please note that we are unable to refund commissioned items or those which are custom made or bespoke, unless faulty. Items which are bespoke are clearly marked prior to your purchase.
All Other Items From Our Collections
We will offer an exchange or refund if goods are returned to us in their original condition within 7 days of receipt.
Please take advantage of the fact that we handmake all items individually, as we can easily make changes to most of our garments for you. You can also contact us before placing your order if you are unsure of your size or anything else- we're always delighted to help.
Should you choose to return an item:
Simply return the unworn item (s) within 7 days of receipt of goods, including all packaging and in original condition.
If you would like an exchange, please advise us by email or on your packing slip of the goods you would like to exchange your lingerie for.
Please email us stating your order, your reason for return and if a refund or exchange is preferred. We will then reply with an address to send your return to.
We reserve the right to refuse a refund where the above conditions have not been met. All items must be returned unworn & unwashed, in their original condition & packaging, with all tags and labels attached. Please take care when trying garments on, and always try on briefs over your own for hygiene reasons. If we receive the product and it does not meet the above requirements your order will not be returned.Please note that failure to return an item within 7 days from receipt or in accordance with current return conditions will prevent us from processing any refunds or exchanges. The 7 days begins from the date when the carrier first attempts to make the delivery to your address.
Please read our postage policy below, pack the goods with the relevant information and post to:
AEMILIA, STUDIO 1
FEN LAIR, OLD FEN LANE, SCRUB HILL, LINCOLN, LINCOLNSHIRE, ENGLAND, UNITED KINGDOM
We will email you to confirm arrival of goods and will then endeavour to process your request for either a replacement or refund as quickly as we can. If fabric for your chosen substitute is not in stock we will contact you to offer either an alternative or a refund.
If you would like further information on our returns policy please call us on 07398719165 or contact us via email at email@example.com with your query.
We will pay for the order to be sent to you, however the cost of returning an item is carrie out by you. When returning an item, you are responsible for goods until they reach us. We cannot be held responsible for goods lost by Royal Mail in transit. Therefore we recommend the following:
We recommend that you make sure the goods are insured for their full value and are sent via registered post. Please retain proof of posting. AEMILIA cannot issue refunds or compensation when items returned to us by you have gone missing in the post.
European and International Customers:
Please send your return via a traceable method that insures you for the full value of your goods, declaring the package as ‘returned goods’ and including the original proof of purchase to avoid customs and import charges.
SHARE THE COLLECTION